Compare
How Brewix Desk compares.
A small IT team usually ends up with a free help desk, a big IT service management suite, or a shared mailbox and a list. Here’s what each one costs and does for a team of one to three on Microsoft 365, when each is the better pick, and where every fact comes from.
| Product | 3 technicians | Teams intake | Intune device on the ticket | AI on tickets | Free plan |
|---|---|---|---|---|---|
| Brewix Desk | $129 a month | Yes | Yes | Yes | No |
| Spiceworks | $0 | No | No | No | Yes |
| Desk365 | $96 a month | Yes | Partly | Yes | Yes |
| Freshservice | $57 a month | Yes | Partly | Add-on | No |
| Jira Service Management | $0 on Free | Partly | Partly | Yes | Yes |
| Microsoft Lists and Planner | $0 extra | Partly | No | No | Yes |
Prices in US dollars before tax, on the plan each page names. Brewix Desk: $129 a month, or $107.50 a month billed yearly. Checked on October 20, 2026; each comparison lists its sources.
- Free, Ad-Supported Help DeskBrewix Desk vs SpiceworksSpiceworks is the help desk many solo IT admins start on, because it’s free for up to five technicians.Read the comparison
- Help Desk for Microsoft TeamsBrewix Desk vs Desk365Desk365 is the closest product to Brewix Desk: a help desk built around Microsoft Teams, with Intune on its top plan.Read the comparison
- IT Service Management SuiteBrewix Desk vs FreshserviceFreshservice is a full IT service management suite from Freshworks, with change, problem and asset management for IT teams of any size.Read the comparison
- Atlassian’s Service DeskBrewix Desk vs Jira Service ManagementJira Service Management is Atlassian’s service desk, free for up to three agents and deeply configurable.Read the comparison
- Build It Yourself in Microsoft 365Brewix Desk vs Microsoft Lists and PlannerPlenty of one-person IT departments run on a shared mailbox, a Microsoft List and some Power Automate flows.Read the comparison
How we compare
We use each vendor’s own pricing pages and documentation wherever we can reach them, and say so when a fact comes from a third party. Every page lists its sources and the date we checked them. Each one also says where the other product is the better choice.
Prices and plans change. If something here is out of date or unfair, email hello@brewix.io and we’ll correct it.
Brewix Desk is nearly ready.
It isn’t open yet. Join the waitlist for short updates as it gets closer, tell us what makes IT hard for you, and hear first when the founder price opens: $59 a month for the first 25 teams, for as long as they stay.