Compare · Help Desk for Microsoft Teams
Brewix Desk vs Desk365
Desk365 is the closest product to Brewix Desk: a help desk built around Microsoft Teams, with Intune on its top plan. Both are good choices for a Microsoft 365 shop. The differences are in how device data reaches the ticket, how pricing works, and what’s included besides tickets.
Facts about Desk365 checked on October 20, 2026, from the sources listed at the end. Brewix Desk is in private development, so its column describes the prototype as built today, before it connects to real Microsoft 365 tenants.
Choose Desk365 if…
- You want a proven product with SOC 2 Type II today, or EU hosting.
- You only need tickets in Teams and email, and the $12 Standard plan covers it.
- You want an AI agent that answers people on your website or portal.
Choose Brewix Desk if…
- You want device details read from Intune when the ticket opens, rather than a weekly sync.
- You want projects, renewals, licenses and loaners in the same tool as tickets.
- You want every feature at one price, instead of per-agent feature tiers.
What It Costs
For a team of one, three or five.
Desk365 is priced per agent, and Intune and asset management are on its Premium plan. The figures below are Premium billed yearly. Its Standard plan is $12 per agent a month billed yearly, without Intune or assets.
| Technicians | Brewix Desk | Desk365Premium, billed yearly (the plan with Intune) |
|---|---|---|
| 1 | $79 a monthor $65.83 a month billed yearly | $32 a month1 |
| 3 | $129 a monthor $107.50 a month billed yearly | $96 a month1 |
| 5 | $179 a monthor $149.17 a month billed yearly | $160 a month1 |
Brewix Desk: $79 a month includes one technician, then $25 a month for each extra, up to 10 technicians in all. Yearly billing is two months free. Prices in US dollars, before tax.
Side by Side
What each one does for a small Microsoft 365 team.
| What you need | Brewix Desk | Desk365 |
|---|---|---|
| Email intake | Your help mailbox, with access scoped to that one mailbox. Replies thread onto the ticket. | All plans.1 |
| Microsoft Teams | A Teams app: people ask in Teams, and any message becomes a ticket. | All plans. A Teams app with bots for staff and for agents; chat and channel messages become tickets.1,3,4 |
| Request portal | Forms for starters, leavers, access and equipment, plus help articles. | All plans.1 |
| Intune device on the ticket | Read from Intune when the ticket opens: model, Windows build, compliance, last check-in and warranty. | Premium. Intune devices sync into asset management weekly, and can be linked to tickets.5,6 |
| Devices and assets | Every Intune device, plus licenses, contracts, stock, spares and loaners. | Premium.1 |
| Sign in with Microsoft Entra ID | The only way to sign in, so your MFA and Conditional Access apply. | Entra ID sign-in for agents and staff. Automatic user sync is on Plus and Premium.2,7 |
| Approvals | A manager approves from email or Teams, without needing a Brewix account. | Plus and Premium.1 |
| Projects | Turn a ticket into a project with tasks, owners and dates. | Task checklists on a ticket (Plus and Premium); no projects module found.1,8 |
| Knowledge base | Insert articles into replies, or publish them in the portal. | All plans.1 |
| AI help on tickets | Fixes seen on similar devices and suggested next steps from your own history, plus Ask Claude. Included. | AI Copilot on Plus and Premium. An AI agent for the portal and website is an add-on, $50 per 1,000 credits.1,9 |
| MCP server for AI assistants | Included, with OAuth sign-in rather than API keys. | None found.1 |
| Where data is hosted | Microsoft Azure in the United States. | The United States or the European Union, your choice.1,2 |
| Free plan | No free plan. A 30-day trial with no card. | Free plan with up to 50 tickets a month.1 |
Where Desk365 is stronger
- A mature Teams app, with separate bots for staff and agents and tickets from channel messages.3,4
- SOC 2 Type II today, and a choice of US or EU hosting.2
- A lower entry price: Standard is $12 per agent a month billed yearly, and there’s a free plan.1
- An AI agent that can answer people on your website or portal.9
Moving from Desk365
Brewix Desk will import tickets, requesters and articles from a CSV export. Your devices don’t need moving: Brewix reads them from Intune when you connect Microsoft 365.
Something here out of date or unfair? Email hello@brewix.io and we’ll fix it.
Sources
All accessed on October 20, 2026. Product names are trademarks of their owners.
Brewix Desk is nearly ready.
It isn’t open yet. Join the waitlist for short updates as it gets closer, tell us what makes IT hard for you, and hear first when the founder price opens: $59 a month for the first 25 teams, for as long as they stay.