Roadmap
What’s built, and what’s next.
The Brewix Desk prototype runs end to end against a demo organization. It isn’t connected to a real Microsoft 365 tenant yet; that’s the next stage. This page shows what’s built, what’s in progress and what’s next.
Stages
- Done: October 2026
Built
The whole product runs end to end against a demo organization, with simulated versions of Microsoft 365 and Azure.
- In progress: Up next
Connected
Real Microsoft 365 test tenants and Azure: each simulated service is swapped for the real one once it passes the same tests.
- Not started: After that
Private beta
Brewix runs its own IT on it first, then invites a small group of teams from the waitlist.
- Not started: After the beta
Launch
Self-serve sign-up, billing and the 30-day trial.
Built
31 things that work today, in the prototype.
Every item below runs against the demo organization, with simulated versions of Microsoft 365, Azure and the AI model. You can see them on the Brewix Desk page.
Intake
- Email intake and threaded replies
- Microsoft Teams app, with “Create ticket” on any message
- Request portal with a service catalog
- Log a ticket for someone in a few seconds
- Forwarded emails keep the real sender
Working tickets
- SLAs and workflow rules
- Canned responses
- Approvals by email or Teams
- Satisfaction surveys
- Saved views, bulk actions and merging duplicates
- Recurring tickets, time tracking and watchers
Devices and people
- Intune and Entra details on every ticket
- Device actions from the ticket, if an admin turns them on
- License tracking and unused licenses
- Asset lifecycle, loaners, spares and stock
- New starter and leaver checklists
Knowledge and AI
- Knowledge base in replies and the portal
- Fixes seen on similar devices
- Suggested next steps from your own history
- Hand a hard ticket to Claude
- Article drafts from resolved tickets
- MCP server with OAuth
Planning
- Today: everything due, for you or the team
- Projects with tasks, owners and dates
- IT calendar and planned changes
- Contracts and renewals
Reports and admin
- Report builder and scheduled reports
- A feed for Excel and Power BI
- Microsoft sign-in, roles and an audit history
- Importers for CSV, Spiceworks, Freshservice and Jira Service Management
- Light and dark, keyboard and screen reader friendly (WCAG 2.2 AA)
Ahead
What it takes to go from prototype to product.
Up next: connecting it
The work to connect each part to Microsoft 365 and Azure, one at a time.
- The Teams app installed in a customer’s tenant
- Devices and licenses read from a real tenant
- The help mailbox scoped with Exchange RBAC for Applications
- Organizations kept apart by the database on Azure
- The MCP server with real AI clients
- Azure hosting, deployment and a staging copy
- A security review before Brewix runs its own IT on it
In the private beta
Things that need real customers or real contracts before they can be finished properly.
- AI suggestions from Claude on real tickets, once the data processing terms are signed
- Billing and the founder price
- Importers tried on real exports from beta teams
Later
Built in the prototype, but connected to the real service only after the beta.
- Brewix Security Watch reading a real tenant’s audit log
- Apple Business Manager connection
- Power BI sign-in with work accounts
- Starter and leaver steps done through Microsoft 365, not checked off by hand
- Browser notifications
There are no dates here on purpose. The beta starts when the connected version passes its security review and is running Brewix’s own IT.
Changelog
What changed, and when.
The Brewix brand, and a second accessibility check
- The app takes the Brewix name, logo and colors, with a colored side menu by default.
- Statuses, priorities and due times get colors of their own; people get colored initials.
- Every screen re-checked against WCAG 2.2 AA in light and dark.
- Time zones read as places, like “Central Time (Chicago)”.
- Security reviews 15 and 16.
Catching requests that used to skip the queue
- Log a ticket for someone who asked in the hallway, on the phone or in a direct message.
- Forwarded emails keep the person who really asked as the requester.
- “Create ticket” on any Teams message.
- One notification per event, and a clear warning when the help mailbox stops working.
- Security review 14.
A smaller, calmer app
- The menu went from 19 items to 12.
- Optional parts of the app are off until you turn them on in Settings > Features.
- Device actions became a separate permission an admin grants on purpose.
- A polish pass over every screen.
Today, search and stock
- Today: one list of what’s overdue, due and coming up.
- Search everything with Ctrl+K.
- Loaners, spares and stock, plus audits of devices and the shelf.
- Cases with suppliers, tracked on the ticket.
- Report builder, scheduled reports, and handing hard tickets to Claude.
- Security reviews 9 to 13.
Projects and the IT calendar
- Projects with tasks, owners and dates.
- An IT calendar with planned changes.
- Device actions from the ticket: sync, restart and Remote Help.
- An inbox for @mentions, and an installable app.
- Security reviews 5 to 8.
Starters, leavers and queue tools
- A service catalog with new starter and leaver flows.
- Bulk actions, merging duplicates and keyboard shortcuts in the queue.
- Recurring tickets, time tracking and watchers.
- Saved views, contracts and renewals, and announcements.
- A setup guide for the first run.
Every piece working end to end
- Email intake, the Teams app, device details on tickets, similar past tickets, the MCP server and the audit log.
- Suggested next steps, canned responses, the knowledge base and satisfaction surveys.
- Importers, approvals, license tracking, multiple sites and asset lifecycle.
- An accessibility pass to WCAG 2.2 AA, and security passes 1 to 3.
First screens
- The architecture, designed around security from the start.
- The ticket queue and ticket view, the request portal, devices, projects and reports.
- Light and dark mode, and Settings.
Want a say in what comes next? Tell us what makes IT hard for you on the waitlist form, or write to hello@brewix.io.
Brewix Desk is nearly ready.
It isn’t open yet. Join the waitlist for short updates as it gets closer, tell us what makes IT hard for you, and hear first when the founder price opens: $59 a month for the first 25 teams, for as long as they stay.