Compare · Free, Ad-Supported Help Desk
Brewix Desk vs Spiceworks
Spiceworks is the help desk many solo IT admins start on, because it’s free for up to five technicians. Brewix Desk isn’t, so here’s what the price buys a Microsoft 365 team, and when Spiceworks is still the right choice.
Facts about Spiceworks checked on October 20, 2026, from the sources listed at the end. Brewix Desk is in private development, so its column describes the prototype as built today, before it connects to real Microsoft 365 tenants.
Choose Spiceworks if…
- The budget is zero, and a basic ticket queue with a portal and email is enough.
- You don’t need Teams intake, Entra sign-in or device details on the ticket.
- You value the Spiceworks community that comes with it.
Choose Brewix Desk if…
- Your staff ask in Teams and you want those requests to become tickets.
- You want the person’s Intune device on the ticket without opening another console.
- You want sign-in through Entra ID, with your MFA and Conditional Access, and no ads.
What It Costs
For a team of one, three or five.
Spiceworks’ Core plan is free for up to five technicians and shows ads. A paid Premium plan removes the ads; once you have six technicians, every seat is paid.
| Technicians | Brewix Desk | SpiceworksCore (free, with ads) |
|---|---|---|
| 1 | $79 a monthor $65.83 a month billed yearly | $01,2 |
| 3 | $129 a monthor $107.50 a month billed yearly | $01,2 |
| 5 | $179 a monthor $149.17 a month billed yearly | $01,2 |
Brewix Desk: $79 a month includes one technician, then $25 a month for each extra, up to 10 technicians in all. Yearly billing is two months free. Prices in US dollars, before tax.
Side by Side
What each one does for a small Microsoft 365 team.
| What you need | Brewix Desk | Spiceworks |
|---|---|---|
| Email intake | Your help mailbox, with access scoped to that one mailbox. Replies thread onto the ticket. | A Spiceworks address you can forward your own mailbox to.2,3 |
| Microsoft Teams | A Teams app: people ask in Teams, and any message becomes a ticket. | No native Teams app found.4 |
| Request portal | Forms for starters, leavers, access and equipment, plus help articles. | A user portal.2,3 |
| Intune device on the ticket | Read from Intune when the ticket opens: model, Windows build, compliance, last check-in and warranty. | No Intune connection found. Inventory is a separate network-scanning tool.2 |
| Devices and assets | Every Intune device, plus licenses, contracts, stock, spares and loaners. | Basic, through the separate inventory tool.3 |
| Sign in with Microsoft Entra ID | The only way to sign in, so your MFA and Conditional Access apply. | Not available today; listed as planned for 2026. Sign-in uses an authenticator app.1,2 |
| Approvals | A manager approves from email or Teams, without needing a Brewix account. | Not found.2 |
| Projects | Turn a ticket into a project with tasks, owners and dates. | Tasklists on the paid Premium plan.1,2 |
| Knowledge base | Insert articles into replies, or publish them in the portal. | Public and private articles.2,3 |
| AI help on tickets | Fixes seen on similar devices and suggested next steps from your own history, plus Ask Claude. Included. | None in the current plans.2 |
| MCP server for AI assistants | Included, with OAuth sign-in rather than API keys. | None found. |
| Where data is hosted | Microsoft Azure in the United States. | Not stated in the sources we could reach. |
| Free plan | No free plan. A 30-day trial with no card. | Core is free for one to five technicians, with ads.1,2,3 |
Where Spiceworks is stronger
Moving from Spiceworks
Brewix Desk has an importer for Spiceworks, built in the prototype and to be tested on real exports during the beta. Your tickets, requesters and articles come across; you can keep Spiceworks running in parallel during the trial.
Something here out of date or unfair? Email hello@brewix.io and we’ll fix it.
Sources
All accessed on October 20, 2026. Product names are trademarks of their owners.
- Macha: Spiceworks Help Desk, what changed and alternatives (September 26, 2026; a competitor citing Spiceworks’ pricing and community posts)
- eesel: Spiceworks ticketing system review (July 31, 2026; a competitor citing Spiceworks’ docs and plan comparison)
- TechRadar: Spiceworks review (May 21, 2025)
- Crow Canyon: Spiceworks alternatives (October 2025; a competitor)
- Spiceworks Help Desk on the Apple App Store
- G2: Spiceworks Cloud Help Desk reviews
Brewix Desk is nearly ready.
It isn’t open yet. Join the waitlist for short updates as it gets closer, tell us what makes IT hard for you, and hear first when the founder price opens: $59 a month for the first 25 teams, for as long as they stay.