Compare · Atlassian’s Service Desk

Brewix Desk vs Jira Service Management

Jira Service Management is Atlassian’s service desk, free for up to three agents and deeply configurable. It’s a strong choice for teams that already live in Jira. Here’s what it takes to set it up for Microsoft 365 the way Brewix Desk works, and what that costs.

Facts about Jira Service Management checked on October 20, 2026, from the sources listed at the end. Brewix Desk is in private development, so its column describes the prototype as built today, before it connects to real Microsoft 365 tenants.

Choose Jira Service Management if…

The free plan for three agents covers what you need.
Your company already runs on Jira and Confluence.
You want a full CMDB, or your data pinned to a specific country.

Choose Brewix Desk if…

You want to be set up in one sitting, without designing workflows and asset schemas.
You want Intune devices on tickets without Assets, Data Manager or a Marketplace app.
You want Entra sign-in included, without adding Atlassian Guard.

What It Costs

For a team of one, three or five.

Jira Service Management is free for up to three agents. Past three, every agent is on a paid plan: Standard is $21.50 per agent a month at list price with monthly billing, and Assets, which Intune data needs, starts on Standard. Single sign-on needs Atlassian Guard on top.

Technicians	Brewix Desk	Jira Service ManagementFree up to 3 agents, then Standard
1	$79 a monthor $65.83 a month billed yearly	$0 on Free¹
3	$129 a monthor $107.50 a month billed yearly	$0 on Free¹
5	$179 a monthor $149.17 a month billed yearly	$107.50 a month on Standard^1,2

Brewix Desk: $79 a month includes one technician, then $25 a month for each extra, up to 10 technicians in all. Yearly billing is two months free. Prices in US dollars, before tax.

Side by Side

What each one does for a small Microsoft 365 team.

What you need	Brewix Desk	Jira Service Management
Email intake	Your help mailbox, with access scoped to that one mailbox. Replies thread onto the ticket.	All plans, including Free.¹
Microsoft Teams	A Teams app: people ask in Teams, and any message becomes a ticket.	Atlassian’s Assist app offers a two-way help desk in Teams; its listing says a paid subscription is required.^1,3
Request portal	Forms for starters, leavers, access and equipment, plus help articles.	A portal on every plan; a custom-branded help center from Standard.¹
Intune device on the ticket	Read from Intune when the ticket opens: model, Windows build, compliance, last check-in and warranty.	Intune data reaches Assets through Data Manager on Premium, or Marketplace apps on Standard. Not on Free.^1,4,5,6
Devices and assets	Every Intune device, plus licenses, contracts, stock, spares and loaners.	Assets from Standard, with 5,000 objects included and more billed per object.¹
Sign in with Microsoft Entra ID	The only way to sign in, so your MFA and Conditional Access apply.	SAML single sign-on needs Atlassian Guard, $4.35 per agent a month, except on Enterprise.^1,7
Approvals	A manager approves from email or Teams, without needing a Brewix account.	Approvals in workflows; change approvals on Premium.¹
Projects	Turn a ticket into a project with tasks, owners and dates.	Not in the service desk itself; planning work lives in Jira.
Knowledge base	Insert articles into replies, or publish them in the portal.	A knowledge base powered by Confluence, free for up to 10 users.⁸
AI help on tickets	Fixes seen on similar devices and suggested next steps from your own history, plus Ask Claude. Included.	Rovo on Standard and up, with monthly credits per user and $0.01 a credit beyond. Free gets AI reporting only.^1,9
MCP server for AI assistants	Included, with OAuth sign-in rather than API keys.	The Atlassian Rovo MCP server, with OAuth sign-in; calls use Rovo credits.¹⁰
Where data is hosted	Microsoft Azure in the United States.	Pick from 12 locations, including the US, EU, UK, Canada and Australia, from Standard.¹¹
Free plan	No free plan. A 30-day trial with no card.	Free for up to 3 agents, with 2 GB of storage and community support.¹

Where Jira Service Management is stronger

A capable free plan for up to three agents, with a portal, email intake and a knowledge base.^1,8
A real CMDB, with ready-made Intune, Entra ID and Defender adapters on Premium.^4,5
Data residency in 12 locations, and an official MCP server.^10,11
Jira and Confluence in the same place, if your company already uses them.⁸

What to watch for

Reviewers describe a learning curve and a lot of configuration for small teams.¹²
The free plan has no Assets, no custom-branded help center and 1,250 automation steps a month.¹

Moving from Jira Service Management

Brewix Desk has an importer for Jira Service Management, built in the prototype and to be tested on real exports during the beta. Tickets, requesters and articles come across. Devices don’t need moving: Brewix reads them from Intune when you connect Microsoft 365.

Something here out of date or unfair? Email hello@brewix.io and we’ll fix it.

Sources

All accessed on October 20, 2026. Product names are trademarks of their owners.

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